By accepting the Privacy Policy and User Agreement when you register for the Aus-Express Customs Service, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. Each time you use our Service you confirm your agreement to be bound by and acknowledge any changes to this Privacy Policy (as may be amended from time to time). This Privacy Policy is incorporated into and subject to the terms of the Aus-Express Customs User Agreement.
Other pages on the Aus-Express Customs website include links to third-party websites. These sites are governed by their own privacy statements and Aus-Express Customs is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statement of these sites before providing them with personally-identifiable information.
Information about You From Third Parties
To protect all our customers against potential fraud and to meet our
legal obligations, we may use third parties to verify the information
you provide. In the course of such verification we receive personally-identifiable
information about you from such services. In particular, if you register
a credit card or debit card with Aus-Express Customs, we will use card
authorisation and fraud screening services to verify that your card
information and address matches the information that you supplied to
Aus-Express Customs and that the card has not been reported as lost
or stolen.
Additional Verification
If we cannot verify the information that you provide, we ask you to
send us additional information by fax (such as your driving licence,
credit card statement and/or a recent utility bill or other information
linking you to the applicable address), or to answer additional questions
online to help verify your information.
Website Traffic Information
Because of the way that World Wide Web communication standards work,
when you arrive at or leave the Aus-Express Customs website, we automatically
receive the Web address of the site that you came from or are going
to. We also collect information on which pages of our website you visit
while you are on the Aus-Express Customs site, the type of browser you
use and the times you access our website. We use this information to
try to understand our customers' preferences better and to manage the
load on our servers, so as to improve our service and your experience
with Aus-Express Customs.
Our Use of "Cookies"
"Cookies" are small files of data that reside on
your computer and allow us to recognise you as an Aus-Express Customs
customer if you return to the Aus-Express Customs site using the same
computer and browser. We send a "session cookie" to your computer
if and when you log in to your Aus-Express Customs account by entering
your email address and password. We use these cookies to recognise you
if you visit multiple pages in our site during the same session, so
that you don't need to re-enter your password multiple times. Once you
log out or close your browser, these session cookies expire and no longer
have any effect.
We also use longer-lasting cookies to display your email address on our sign-in form so you don't have to retype the email address each time you log in to your Aus-Express Customs account. Our cookie files are encoded so that your email address and other information can only be interpreted by Aus-Express Customs.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain
such information in the records of your account. We will also retain
customer service correspondence and other correspondence from Aus-Express
Customs to you. We retain these records so that we can measure and improve
our customer service and investigate potential fraud and violations
of our User Agreement. We may, over time, delete these records as permitted
by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our
users for such purposes as collecting demographic information or assessing
users' interests and needs. The use of the information collected will
be explained in detail in the survey itself. If we collect personally-identifiable
information from our users in these questionnaires and surveys, the
users will be given notice of how the information will be used prior
to their participation in the survey or questionnaire.
• Provide the services and customer support you request;
• Prevent potentially prohibited or illegal activities, and enforce
our User Agreement;
• Customise, measure, and improve our services and the content and layout
of our website;
• Tell you about service updates, targeted marketing and promotional
offers based on your communication preferences;
• Compare information for accuracy, and verify it with third parties.
Disclosure to Third Parties Other Than Aus-Express
Customs Customers
Aus-Express Customs will not sell or rent any of your personally-identifiable
information to third parties. Aus-Express Customs will not share any
of your personally-identifiable information with third parties except
in the limited circumstances described in paragraphs 1 to 7 below, or
with your express permission. These third parties are limited by law
or by contract from using the information for secondary purposes beyond
the purposes for which the information is shared.
1. We share information with companies that help us
process the transactions you request or protect our customers' transactions
from fraud. For example, we may report your credit card number to a
service that screens for lost and stolen card numbers. See "Information
About You From Third Parties" in Section B above.
2. We may disclose the information we collect (but not credit card information),
as described in Section B above, to companies that perform marketing
and other services on our behalf, such as companies that conduct user
surveys. These companies are subject to confidentiality agreements with
us and other legal restrictions that prohibit using the information
except to market the specified Aus-Express Customs related products
or services, unless you have affirmatively agreed or given your prior
permission for other uses. We also require that these companies meet
our standards in relation to maintaining adequate information security.
3. We disclose information that we in good faith believe is appropriate
to cooperate in investigations of fraud or other illegal activity, or
to conduct investigations of violations of our User Agreement.
4. We disclose information as required to comply with law, including
but not limited to in response to a subpoena, warrant, court order,
levy, attachment, order of a court-appointed receiver or other comparable
legal process.
5. We disclose information to your agent or legal representative (such
as the holder of a power of attorney that you grant, or a guardian appointed
for you).
6. We share aggregated statistical data with our business partners or
for public relations. For example, we may disclose that a specific percentage
of our users live in Queensland. However, this aggregated information
is not tied to personally-identifiable information.
7. As with any other business, it is possible that Aus-Express Customs
in the future could merge with or be acquired by another company. If
such an acquisition occurs, the successor company would have access
to the information maintained by Aus-Express Customs, including customer
account information, but would continue to be bound by this Privacy
Policy unless and until it is amended as described in Section A above.
Our Contacts with Aus-Express Customs Customers
We send users regular emails to provide requested services and we also
communicate by phone to resolve customer complaints or investigate suspicious
transactions. We use your email address to confirm that you have opened
an Aus-Express Customs account, to send you notice of status of services
we provide, to send information about important changes to our products
and services and to send notices and other disclosures required by law.
Generally, users cannot opt out of these communications, but they will
mainly be for information purposes, rather than promotional.
We also use your email address to send you other types of communications that you can control, including customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time after that, by logging in to your account on the Aus-Express Customs website and changing your preferences in account profile. You can also use the same procedure to change your choices at any time.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally-identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends,
administer the site, improve site performance and gather broad demographic
information for aggregate use.
The security of your Aus-Express Customs account also relies on your protection of your Aus-Express Customs password. You cannot share your Aus-Express Customs password with anyone. If you do share your Aus-Express Customs password with a third party for any reason, the third party will have access to your account and some of your personal information and you may be responsible for actions taken by the third party using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.auspostcustoms.com.au and changing your profile settings and also contact us right away as described in Section F below. Aus-Express Customs will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the Aus-Express Customs website, which will always have a URL beginning with https://www.auspostcustoms.com.au
Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.auspostcustoms.com.au should be treated as unauthorised and suspicious and should be reported to Aus-Express Customs immediately by sending it to spoof@auspostcustoms.com.au